Frequently Asked Questions

Frequently asked questions

Where can I download the product User Guide?


We want to be more green, so we have decided to go paperless with our product User Guide; please visit: https://www.brookewater.com/userguide




How to contact Brooke for more support?


Email customer@brookewater.com and we will get back to you within 24 hours.




Cannot intake water through the mouth piece?


If you cannot suck water up through the mouth piece, please check these 3 steps: 1. Check to see if the Carbon Filter is fitted tightly into the Lid 2. Check to see if the Straw is properly screwed into the Carbon Filter 3. Check to see if the Suction Tip is placed flately on top of the Straw The video below may help with your troubleshooting





Troubleshooting Video